Privacy Policy

This Privacy Policy explains how gra collects, uses, and protects the information of our users in Malaysia. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this platform. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We recommend reviewing the privacy policies of any external sites you encounter.

Account and Identity Data

We collect information necessary to create and maintain your account, such as your username and contact details, to facilitate account access and communication.

Verification Documents

To prevent fraud and comply with regulatory standards, we may require identity verification documents to confirm your age and residency.

Payment Data

We collect payment-related information required to process deposits and withdrawals. This is handled via secure channels to ensure financial security.

Gaming and Transaction Activity

We record your gaming history, betting patterns, and transaction logs to manage your balance and detect irregular activity.

Technical Data

We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize performance and prevent multi-accounting.

Support Communications

Records of your interactions with our support team are kept to resolve disputes and improve our service quality.

• Directly from you: Information provided during registration, KYC verification, and support requests.
• Automatically: Data collected through cookies and system logs while you navigate the platform.
• Partner Providers: Information received from our partner payment providers and verification services to validate transactions and identity.

Your data is used for the following essential purposes:

• Account Management: Creating, securing, and managing your member profile.
• Financial Processing: Ensuring deposits and withdrawals are processed accurately and securely.
• Verification: Confirming that users are of legal age and reside in an eligible jurisdiction.
• Security: Preventing fraud, money laundering, and the creation of multiple accounts by a single user.
• Personalization: Improving the user experience based on your preferences.
• Compliance: Fulfilling legal obligations applicable to gaming operators in Malaysia.
• Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

We never sell your personal data to third parties. We only share information with:

• Essential Service Providers: Partner payment processors, identity verification services, and technical infrastructure providers.
• Legal Authorities: When required by law or to respond to valid legal requests from relevant authorities.

We employ industry-standard security measures to safeguard your information:

• Encryption: Use of secure encryption protocols for data in transit.
• Access Control: Strict internal limits on who can access personal data, restricted to authorized personnel only.
• Isolation: Sensitive payment data is isolated from general account data.
• Monitoring: Continuous system monitoring to detect and prevent unauthorized access attempts.

We use cookies to remember your preferences and ensure the platform functions correctly. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

You have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the removal of your data or its transfer to another service.
• Objection & Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

We retain your personal information for as long as your account remains active. Once an account is closed, we keep necessary data for a period tied to the account lifecycle and the specific timeframe required by applicable law in Malaysia.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately and any associated funds will be handled according to our Terms.

Parents or guardians who become aware of a minor using our platform should report it immediately via our Support page.

Some of our technical and payment providers operate outside of Malaysia. By using our services, you acknowledge that your data may be processed in these jurisdictions. We ensure that appropriate safeguards are applied to maintain the privacy and security of your data during these transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

If you have any questions or concerns regarding your privacy or the processing of your data, please reach out to us through the official contact channels available on our Support page.